Glenn Corney - Director Oliver Gibson - Operations Manager & IT Services Ian Jeffries - Head of Occupiers Environmental Services Adam King - Education Sector Manager Melissa Meadows - International Business Manager Yok Pang - Performance Analyst David Pike - Government Sector Manager Matthew Robertson - Lead Analyst and Bespoke Services Nishel Sewpersad - Client Relationship Manager Hermen Jan van Ree - Research and Development Manager Daniel White - Performance Analyst
Glenn Corney - Director
In this role Glenn manages a highly skilled team of client managers and analysts, as well as co-ordinating the development of IT tools to help support client information requirements. Over Glenn’s 10 years of service with IPD Occupiers, he has as been involved with the majority of key projects and services, including the development of the UK Benchmarking Service and the UK Office of Government Commence (OGC) property benchmarking project. Currently he is working on the creation of internet based analysis tools to help clients manage information and drive performance. Glenn sees performance management as a core competency for today’s property teams. “The profile of real estate teams has never been higher, and nor has the pressure to delivery top performance to the organisation. IPD Occupiers adds value by helping those property teams demonstrate and improve performance.” Glenn holds a Bachelors of Science degree in Land Management from Reading University.
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Oliver Gibson - Operations Manager & IT Services
Oliver Gibson is a Senior Manager who is responsible for IPD Occupiers’ information systems and operations. Oliver is also Project Director for IPD Occupiers’ UK Education Sector benchmarking projects – EMS and eMandate, leads special projects and produces bespoke research such as yearly published reports on property performance for the UK higher and further education sectors.
In his previous role with IPD, he was responsible for training property directors and performance reporting in the UK education sector. In February 2008 Oliver completed work on a recently published good practice guide on the management of property data on behalf of the Learning + Skills Council and the Scottish Funding Council. This followed a series of in-depth data audits at 15 further education colleges in England and Scotland.
Prior to joining IPD Occupiers, Oliver spent 10 years working as a manager in UK public-sector housing and social services. Oliver is a member of the Society of Property Researchers and holds a Bachelor of Arts degree in Spanish Studies from the University of Sheffield. He is fluent in Spanish and also speaks Portuguese and French.
Ian Jeffries - Head of Occupier Environmental Services
Ian Jeffries is Head of Occupier Environmental Services which leads our environmental work for public and private sector occupiers. In 2008 he authored the highly acclaimed IPD Environment Code, a global standard for the collection of environmental performance information. Since then he has developed the Code into an innovative new performance measurement service branded the IPD Eco-Mark.
Ian holds a Masters in European Political Economics and is passionate about the need for organisations to embrace the environmental agenda “Climate change has catapulted environmental matters to the very top of the business agenda. To help protect the corporate brand and reputation CRE executives will increasingly need to supply high quality environmental performance information to prove to customers, employees, shareholders, local communities and politicians that they are taking meaningful steps to reduce their environmental impacts.”
Adam King - Education Sector Manager
Adam King manages our property benchmarking services for the education sector. He is responsible for two projects; one on behalf of the Higher Education Institutes (Estates Management Statistics EMS) and the other, for Further Education Colleges (eMandate – Estates Management Data Exchange). In addition Adam provides support services such as data reviews, performance reviews and training to property directors in the education sector.
At IPD Occupiers Adam finds that working on an array of different team projects exciting and says, ‘The team at IPD Occupiers offers a wealth of experience I can draw from while still having the opportunity to lead on many projects which I find personally interesting.”
Adam obtained a Bachelors of Science in Geography from the University of Southampton and is currently working toward a Masters in Corporate Real Estate and Facilities Management.
Melissa Meadows- International Business Manager
Melissa Meadows is our International Business Manager. As part of her role she is active in international business development and manages the service delivery of our international and global services. Melissa supervises our international marketing campaigns and communications projects. Additionally, she maintains a global portfolio of media, pharmaceutical/R&D and technology sector clients.
Prior to joining IPD Occupiers, she was a Regional Project Manager in a Forbes 100 company. Melissa holds a Bachelor of Arts degree in Communications and Marketing and is currently working toward a Masters in Corporate Real Estate from Reading University.
Yok Pang - Preformance Analyst
Yok is a performance analyst whose primary focus is on the UK and international services. Additionally, he is responsible for the data verification for the education sector. When asked what he finds exciting about working on the Occupiers team Yok said, “What I find exciting about working at IPD Occupiers is the rapid evolving pace and the expanding international presence. IPD Occupiers is on the forefront of global estate analysis, which allows me to continue to expand my retinue of abilities in various areas and increase my knowledge of global property performance.” Yok holds a degree in Mathematics from Sussex University.
David Pike - Government Sector Manager
David Pike holds a Masters in Property Valuation and Law. He has recently returned from a one year secondment to the IPD Australian office where he was investigating business development opportunities for Occupiers in Australia and New Zealand. In the United Kingdom he is responsible for the delivery and management of the Government Property Benchmarking initiative. This service underlies the performance targets for central government departmental property, informs strategic property decisions, and helps government work towards the delivery of an efficient and sustainable estate.
David believes that reporting corporate real estate performance requires an independent and a robust approach; “Property occupiers and managers face the double challenge of meeting the diverse performance requirements of their businesses and presenting their performance in a suitable context equipped with, in many cases, inadequate information. IPD Occupiers provides the independence, experience and trusted approach to developing and optimising appropriate information to meet these needs.”
Matthew Robertson - Lead Analyst and Bespoke Services
Matthew Robertson holds a degree from the University of Reading in Urban Property Markets and Valuations (Land Management) and is currently working toward a RICS APC qualification in Management Consultancy. At IPD Occupiers Matthew is our lead analysis and is responsible for our UK subscription and bespoke analysis reporting. Matthew is a natural innovator and has developed our existing ‘Performance at Lease Event’ analysis, a tool designed to help any occupier with a number of leasehold interests analyse rental uplifts at review or renewal. When asked about the most interesting aspects of working with corporate occupiers, Matt said, “Working with a number of corporate real estate teams to create our extensive databank of live property information gives me a real overview of the current market, and the ability to provide them with credible, evidence based analysis on their properties. What keeps working with corporate occupiers interesting is the real range of analysis required and available to them; from lease event analysis to value for money assessments. It will be very interesting to see how the CRE industry emerges from the challenging economic climate, where occupiers will need to control costs intelligently and provide their organizations with productive workplaces.”
Nishel Sewpersad - Client Relationship Manager Nishel Sewpersad is a Client Relationship Manager who maintains a portfolio of utility, media and consultancy sector clients in the United Kingdom. In addition Nishel works on our bespoke benchmarking projects and assist in the data collection, analysis and over all coordination of our Facility Manager Benchmarking Seminars.
Nishel feels that one of the biggest challenges facing corporate occupiers is the alignment of a firm’s real estate strategy with the corporate strategy. Nishel states that, “Where CRE/FM strategies previously focused primarily on cost and space efficiencies, modern day real estate teams are under pressure to tailor their strategies to simultaneously improve efficiency and effectiveness while taking into account organisational culture, work practices, CSR and employee productivity levels. Occupiers Scorecard Analysis and FM Seminars provide a platform for occupiers to understand and measure both the efficiency and effectiveness of their portfolios, thereby providing a credible position from which to align corporate strategy to CRE/FM strategy.”
Nishel holds a Bachelor of Arts degree in Psychology and Legal Studies and he has obtained a Postgraduate Diploma in Business Administration from the University of Natal in South Africa.
Hermen Jan van Ree - Research and Development Manager
Hermen adds a strong research-based dimension to IPD Occupiers products and services by developing new performance tools across the facilities management sector. His fields of expertise include: performance measurement of work environments, programming office buildings, and modelling business support services. Hermen’s research has been published in a variety of national and international journals and magazines. In addition he has presented his research findings at conferences in Canada, South Africa, Germany, Australia, and United Kingdom. Over the years he worked at various companies and research institutes in the Netherlands, Italy, the United States and the United Kingdom.
Hermen holds two Masters Degrees; one in Building Technology, and the other in Real Estate and Project Management and he is currently a PhD candidate at University College London, with thesis ‘Quality is Ballet’ focusing on service quality indicators for business support services. In addition is a member of the British Institute of Facilities Management and sits on the BSi Committee for Facilities Management Standards.
Daniel White - Performance Analyst
Daniel White holds a BA in Sociology from the University of Nottingham. As a Performance Analyst he is responsible for compiling data, formulating benchmarks and developing reports for the government and education sector. In addition he assists on bespoke benchmarking projects, manages client helpdesk services and handles accounting procedures for IPD Occupiers. Daniel finds working on the IPD Occupiers team an exciting opportunity, “IPD Occupiers is a market leader with a real global reach. We have a team of highly skilled professionals who are considered to be the top in their respective fields. I especially enjoy producing bespoke reports for the education sector and tailoring reports to fit the specific needs of individual universities. My recent involvement in the Office of Government Commerce benchmarking project has allowed me to broaden my understanding of performance measurement and management strategies.”