Performance can be defined as the success in meeting pre-defined objectives, targets and goals. Applying this to property will almost certainly mean the overall optimisation of a number of conflicting requirements for example; financial, customer, and legislative.

IPD Occupiers believes very firmly in the mantra “if you can’t measure it, you can’t manage it”. It is therefore important for Occupiers to develop a balanced set of Key Performance Indicators (KPIs) which reflect the strategic aims of the organisation. 

A KPI set, or “scorecard” will probably take into consideration some of the following concepts which will reflect the multi-faceted nature of property as both an asset and an operational resource.